Austin, TX – October 23, 2024 – Intake Engine, a leader in modern legal technology, is excited to announce the launch of its new 24/7 Legal Chatbot, designed to streamline and enhance the client intake process for law firms. This innovative tool combines cutting-edge automation with live human support, providing an all-in-one solution for law firms to capture and qualify leads around the clock.
Seamless Client Acquisition, Day or Night
The chatbot offers 24/7 availability, allowing law firms to engage potential clients outside of business hours and ensuring no lead is missed. By seamlessly transitioning from automated chatbot conversations to live intake agents when needed, firms can provide immediate, personalized responses, maximizing the chances of client conversion.
“Our new chatbot is a first for the industry — it’s the only chat tool that is seamlessly connected to an intake service. No other company can offer the combination of a modern chat experience linked to the same database, systems, and criteria used by the live call center agents. For too long firms have had to pay for and use multiple vendors for chat, SMS, and phone calls and none of them could connect to one another well enough,” said Jon Cumberworth, CEO of Intake Engine. “People seeking legal help have evolved and expect more from businesses. They want to navigate the process on their own for as long as possible and not waste their time having to retell their story to another offshore call center agent. With the combination of our Chatbot and intake service, law firms can focus on doing great legal work while we handle signing more clients for them.”
Customization at the Core
Intake Engine’s chatbot is built for flexibility, allowing firms to customize conversations to reflect their brand voice and case qualification criteria. Whether it’s tailoring scripts or setting specific lead qualifications, the chatbot ensures that only the right cases are forwarded for review, saving time and improving efficiency.
Key Features:
- 24/7 Lead Capture: Never miss an opportunity with round-the-clock availability.
- Custom Case Qualification: Screen leads based on firm-specific criteria to ensure relevance.
- Seamless Chat-to-Human Transition: Shift from chatbot to live agents effortlessly for personalized client interaction.
- Custom Video Greeting and Messaging: Upload a custom video greeting to build rapport and brand recognition. Then use custom videos based on qualifying criteria and the outcome of a chat session, delivering a more personal experience.
- CRM Integration: Sync data smoothly with existing CRM systems, ensuring a unified intake process.
- Automated Follow-Ups: Keep leads engaged with automated messaging to ensure no case goes cold.
- One Simple Price that INCLUDES Intake Services: $35 per qualified lead that comes through our chatbot and our intake service will handle outreach and e-signing at no additional cost.
Data-Driven Insights for Smarter Decisions
With detailed performance analytics, the chatbot delivers actionable insights that allow firms to continuously refine their intake strategy. This helps firms not only capture more leads but also improve the quality of those leads, leading to better client acquisition outcomes.
Scalable and Ready for Growth
Whether a small boutique firm or a nationwide practice, Intake Engine’s chatbot scales effortlessly with your firm’s growth. From custom video introductions to tailored rejections for unqualified leads, the chatbot ensures a professional experience at every stage of the client journey.
For more information or to schedule a demo, contact us today!
