Intake Engine

We are a technology-enabled intake services company working with mass tort, personal injury, and class action law firms to greet, screen, and sign plaintiffs. We generate more high-value settlements for our clients by signing a higher yield of qualified claimants.



Intake Engine’s founding partners, Devin Downey and Marco Thornton, were previously the CMO and CIO of one of the top mass tort firms in the industry. Intake Engine’s intake agents were also spun out directly from that same law firm and now work in a completely independent company applying the learnings and insight earned from many years of working as professionals inside a firm.

Intake Engine Experience
Communication where our clients want

Communicating with Potential Plaintiffs on Their Terms

Our end-to-end solutions include accepting both voice and digital leads 24/7, 365. Utilizing seamless technology, we allow potential plaintiffs to communicate with us through whatever channels they feel most comfortable with. For a mass tort lead, that may mean we speak on the phone with a caller and mail them a physical retainer. At the same time, a potential class action member may prefer to complete the entire process online, including providing screening answers, confirming their identity, and signing their digital retainer.

Responsive and Compassionate Agents

Immediately answering the phone call from a TV ad or quickly outbound calling a lead from Facebook are the minimum requirements for intake. Allowing online appointment scheduling, delivering smooth live transfers to firms when required, and treating potential plaintiffs with the utmost respect and courtesy creates more settlement fees for our law firm clients.


Working with Fewer Firms

Intake Engine was created as the best option for working with an intake partner that can go both deep and wide in the way we service your firm. Selling fewer firms on our services allows us to better deliver more value for our clients. Intake Engine was created to rise above the service level of a call center. We are staffed by experienced people that care about your intake results. As a result, we make our clients far more money. Ask us to prove it, and we’ll be happy to show you how.

We make our clients far more money. Ask us to prove it, and we’ll be happy to show you how.

Client Return on Investment