Insights

For law firms today, live chat services are supposed to be a game-changer—a way to connect with potential clients instantly, answer questions, and turn inquiries into cases. But here’s the reality: too many chat services fall short, frustrating users instead of...

If you’re relying on a typical live chat service for your law firm’s intake, chances are, you're losing out on valuable leads. The current system of managing potential clients through live chat, intake call centers, and case management software is overly complicated,...

If you've been unable to contact potential clients or have unresponsive leads, it's time to act. A new regulation from the FCC is about to make it nearly impossible for law firms to have third-party services reach out to potential clients on their behalf without...

For years, law firms have been sold the dream of “more leads.” Marketing agencies and intake services bombard firms with the promise of making the phone ring and generating a flood of new client inquiries. But as many firms quickly discover, more leads do not...

AI is making waves across industries, and the legal sector is no exception. Tech experts predict that AI-driven automation will soon take over many call centers. But when it comes to mass tort and personal injury law, human intake is not just relevant—it’s essential....