For law firms, the process of converting leads into clients depends on a smooth handoff between marketing and intake teams. Yet too often, this transition is plagued by chaos—missed opportunities, misaligned expectations, and inefficiencies that leave both teams...
Serena Siemsen
Silent Deal-Breakers: The Subtle Ways Your Intake Process Is Turning Clients Away
Your intake process is the first interaction many clients have with your law firm—and it sets the tone for everything that follows. But what happens when the experience falls short? The truth is, even small missteps in your intake process can turn potential clients...
Mastering Legal Intake: A Comprehensive Guide to Defining Client Criteria for Success
In the competitive world of legal services, having an efficient intake process is crucial. It ensures that you're attracting and signing up the right clients, which can significantly impact your firm's success. Here’s a comprehensive approach to help you make...
Transforming Legal Intake with Self-Service and Live Agent Integration
Challenge Law firms face the dual challenge of delivering efficient intake processes while maintaining the personalization that clients value. Today’s clients expect options—some prefer the immediacy of self-service, while others seek the reassurance of live...
Is Your Live Chat Service Doing More Harm Than Good?
For law firms today, live chat services are supposed to be a game-changer—a way to connect with potential clients instantly, answer questions, and turn inquiries into cases. But here’s the reality: too many chat services fall short, frustrating users instead of...
Why Traditional Legal Intake Systems Are Broken—and How Intake Engine Fixes It
If you’re relying on a typical live chat service for your law firm’s intake, chances are, you're losing out on valuable leads. The current system of managing potential clients through live chat, intake call centers, and case management software is overly complicated,...
Intake Engine Launches 24/7 Legal Chatbot, Revolutionizing Client Acquisition for Law Firms
Austin, TX – October 23, 2024 – Intake Engine, a leader in modern legal technology, is excited to announce the launch of its new 24/7 Legal Chatbot, designed to streamline and enhance the client intake process for law firms. This innovative tool combines...
Time is Running Out: Act Now to Before FCC Regulations Change
If you've been unable to contact potential clients or have unresponsive leads, it's time to act. A new regulation from the FCC is about to make it nearly impossible for law firms to have third-party services reach out to potential clients on their behalf without...
Why “More Leads” Isn’t the Answer: Prioritizing Quality in Legal Intake
For years, law firms have been sold the dream of “more leads.” Marketing agencies and intake services bombard firms with the promise of making the phone ring and generating a flood of new client inquiries. But as many firms quickly discover, more leads do not...